How is the towing fare calculated on WeenPan?

The rate is transparently determined based on mileage, vehicle category (sedan, SUV, van, heavy truck), time of intervention (day or night/holidays), and specific conditions.

What is the average arrival time for a tow truck?

Thanks to our algorithmic dispatch matching the closest available flatbed to your GPS location, urban calls are typically met in optimized short delays.

What safety measures should I follow during a highway breakdown in Tunisia?

Turn on your hazard lights immediately, put on your safety vest, exit through the passenger door, and step behind the steel safety barrier before ordering assistance.

Can automatic and 4x4 vehicles be towed safely?

Yes. Automatic transmissions and all-wheel-drive drivetrains require full loading onto a tilt-slide flatbed to protect the gearbox, which our certified partners strictly adhere to.

HELP & ANSWERS CENTER

Frequently Asked Questions

Everything you need to know about our towing procedures, transparent pricing, safety rules, and partnerships.

The rate is calculated with total transparency based on the exact route mileage between breakdown point and drop-off, vehicle category (compact car, 4x4, commercial van, or heavy truck), and intervention time (standard hours, nighttime, or public holidays). The confirmed price is displayed in-app before you submit.

Our smart dispatch algorithm selects the closest available certified tow truck in your radius. In major metropolitan areas (Tunis, Sousse, Sfax), drivers typically reach your spot within minutes, and you can follow their approach live on the app map.

Your safety comes first: 1. Turn on emergency hazard lights immediately and guide vehicle onto the emergency shoulder. 2. Put on reflective safety vest and exit with passengers through the right-hand doors. 3. Stand safely behind the metallic guardrail. 4. Open the WeenPan app or call our emergency hotline +216 25 563 516.

Yes. Automatic and 4WD vehicles must never be towed with wheels rolling on the pavement to protect the transmission. WeenPan partners utilize hydraulic tilt-slide flatbeds and dollies to load the vehicle completely, ensuring total protection.

We provide a dedicated B2B software portal offering centralized mission dispatching, real-time KPI monitoring, and unified monthly invoicing. Reach out via our Business Solutions page or email contact@weenpan.com.